Download Komyunity’s product deck or request a demo to see how our features work together with Genesys WFM to significantly improve your employees work-life balance.
on their work schedule and are able to view all the shift information, start and end times, breaks, meals and activities. The Komyunity mobile app provides secure access to the contact center schedule through the agent’s smart phone.
Agents need time off to rest and recharge, and the planning team needs agents to cover shifts. The Komyunity Mobile Workforce Engagement Solution can automate the time-off request process and alleviate some of the stress for the contact center planners.
Trading shifts is a perfect way to balance scheduling needs and meet service levels with a flexible workforce. Using Komyunity, agents can view trade offers, offer their shift for trade, and track progress instantly.
Agents stay informed of activity or schedule changes via push notifications. Additionally, Supervisors can send free format notifications towards agents using the Komyunity Web Portal to the agent’s app or the agent’s Genesys desktop.
Using preferences agents can inform the supervisors when they prefer to work or what days they prefer to have off.
Agents simply enter the amount of time they will be late, and the contact center planners and/or managers are informed instantly via email. Giving them the ability to be proactive in making sure the coverage is not affected.
Everyone gets sick on occasion and has to miss a day or two of work. When your agents miss work due to illness, the contact center planners and/or managers are informed immediately via email.