Professional services

Detect incidents before your customers can see

MediaKind’s Orbit Support solutions deliver confidence by offering the best in class expertise to ensure continued operations of your media infrastructure. Our multi-tiered support offerings allow you to select the most appropriate level to meet your business and technical needs.

Guaranteed key performance indicators from a global support team, helping you to achieve the highest levels of network availability.

Fast response for any system recovery, with all issues tracked and proactive assistance provided where required.

Maximum system uptime and utilisation with the most efficient use of your resources to ensure fast return on investment.

Proactive management of day-to-day activities.

MediaKind Availability Services provides full management and day-to-day monitoring.

Enabled with artificial intelligence and machine learning, MediaKind monitors and manages its customers’ content on a 24/7 basis to ensure uninterrupted service availability.

Customers can tap into MediaKind’s support portal to gain real-time information, status updates, and live access to technical experts at MediaKind’s command center. This secure, geo-redundant setup supports over 590 customers worldwide. It is equipped with state-of-the-art tools and provides a robust, proactive ecosystem that can resolve solutions in the fastest way possible.

MediaKind has a presence in more than 35 countries globally, manages over 17,000 events per day, and jointly brings 8,000+ years of technical expertise in media to ensure “first-time-right” delivery to best-in-class media solutions.

Extensive training courses that span the entire MediaKind portfolio.

MediaKind Academy is the premier training team for media technology businesses. This extensive catalog of training courses enables users to tap into MediaKind’s pioneering heritage and decades-long experience in the media industry and maximize the impact of its portfolio.

MediaKind customizes its training courses to suit all business needs from theory, design, and configuration to performance, troubleshooting, and hands-on support. MediaKind trainers provide contextual insights, knowledge, and support to those who need to operate specific products or wish to design entirely new infrastructure and technical solutions.

Hear it. See it. Do it. Whatever it takes to get the job done, MediaKind shows all users how to do things right the first time.

Advice on any aspect of media technology.

MediaKind’s Consulting services provide advice on and propose solutions to today’s most prominent media challenges. MediaKind’s technical consultants support technology transformations, migrations, and audits so that concept TV services can turn into reality.

MediaKind’s business process and technology consulting team use best-in-class practices, tools, and methodologies to evolve media services at web speed. The team places a strong emphasis on security, continuity, and delivering constant innovation in the face of radical industry change. It enables customers to capture and monetize new media opportunities and build out business objectives.

MediaKind’s Consulting services team is adept at guiding customers through migration projects, from legacy to next-generation IP-based applications or cloud infrastructures. Audit professionals provide additional insights and tools to help businesses identify requirements for keeping infrastructure at the cutting edge of technology.

Tailored engineering services.

MediaKind’s Engineering Services is an out-of-the-box offering that combines its developers, engineers, testers, and program managers’ strength and technical expertise. This cohesive team brings together in-depth knowledge of media alongside years of software development experience to enable customers to deploy services faster, from conception to operations.

MediaKind’s Engineering Services enable customers to deliver customizations, integrations, and adaptations, fulfilling the needs of their business objectives and timelines. The team’s deep understanding of the media ecosystem ensures full security against external and internal attacks. MediaKind also performs regular system audit checks to ensure the health and performance of all media solution setups and environments.

Integrate. Test. Stabilize.

MediaKind’s Implementation Services enable users to take projects from inception to reality. Its expert team is adept at delivering rapid deployments using proven methods and processes for architectural design, installation, environment integration, and stabilization.

MediaKind Implementation Services have developed several architectural designs that can be used for reference and to accelerate integrations. From technical specifications to interface definition and implementation processes, these designs come with detailed documentation deliverables for use throughout a project roll-out until solutions are live within the user environment.

Based on a series of automation tools, the MediaKind team enables users to combine relevant components into an effective end-to-end solution integrated within their environment. Whether in support of single or multiple components, MediaKind’s Implementation Services follow robust configuration and change management processes handled by engineering leads and project managers.

Following the successful implementation and integration of solutions into the user environment, the MediaKind team executes a series of functional, performance, and failover tests to ensure the solution remains stable and aligned with pre-agreed specifications.